Frequently Asked Questions

Orders typically ship within 1 business day.

Orders are fulfilled in the order they are received. Within the continental United States, please allow 5-7 business days for your package to arrive. You should receive an email notification when your package ships. If you have not received your prescription within the 5-7 day window, please contact us.

If you see that the incorrect shipping address was used, please call 1 (904) 758 - 2088 or email support@doctorsoptimalformula.com as quickly as possible. If you would like to change your shipping address from the one currently on file, you may do so in your account settings, or by calling or email us.

Autoship allows you to avoid the trouble of reordering. There are 3 ways to purchase your Doctor's Optimal Formula prescription.

• One Time Purchase

A purchase of one product, once does not utilize autoship features.

• Autoship, monthly

Enrolling in this autoship feature ensures you, the patient, receives your One prescription every One month.

• Autoship, every 3 months

Enrolling in this autoship feature ensures that you receive Three products every Three months. By enrolling in this feature, with Four deliveries to you yearly, you qualify immediately for Free Shipping.

Because of enhanced security, Doctor's Optimal Formula does not store any sensitive data on our servers. For this reason, we have opted to utilize a separate portal for the autoship feature for our customers. You will need to create a second account for this specialized portal, however, and your login credentials for Doctor's Optimal Formula will be unsuccessful at this time.

No confidential merchant data is stored on our servers. Everything is save with bank-grade encryption with our merchant processor.

For you to enroll in autoship you must be registered as a customer. If you are not already a customer, please create an account. Once you are logged in, you may participate in the autoship feature of your choice from any given product page. Simply click the 'enroll in autoship button' for the product of your choice, and create an account through our autoship portal. You may also contacting us by phone or email.

No problem. Once you are logged in to your autoship portal, you can see your upcoming, autoship orders. From there you'll be able to cancel, or by contacting us.

If you'd like to change, pause, or cancel your scheduled autoships at any time, please contact us at 1 (904) 758 - 2088, or at support@doctorsoptimalformula.com.

When the recommended dosage is taken, the majority of our nutraceuticals and supplemental therapeutics last 30 days. Our Meso Plus Astaxanthin formula lasts 90 days, because the recommended daily dosage is One pill Every day, with 90 capsules included per bottle.

For many patients, this is an issue with all supplements. Instead of taking both pills at once, we recommend take one in the morning with breakfast, and one in the evening with dinner. Please note, if you are sensitive to ingesting supplements and have any gastric distress, it is encouraged that you take them with food always.

For every supplement we offer (other than Dry Eye Formula, Dry Eye Extreme, and Omega Formula) you can easily break open the capsules and sprinkle the pills over food.

Unfortunately at this time insurance does not cover natural supplements and natural medicine.

You may pay by any credit card online or over the phone. If you'd like to pay by check please send the check in with your order and shipping address to:

2375 st. John bluff rd suite #308

Jacksonville FL, 32246

If you have already received your package and it contains the wrong product, please contact us at 1 (904) 758 - 2088 or support@doctorsoptimalformula.com.

If you see that your order has been input incorrectly, please email us as soon as possible at support@doctorsoptimalformula.com or call us at 1 (904) 758 - 2088.

Because Doctor's Optimal Formula dispenses medically exclusive nutraceuticals and supplemental therapeutics, you must be referred by a physician provider to purchase. To start ordering you can either enter your doctor's Provider ID, or click 'Join' and create an account. If you'd like to purchase Doctor's Optimal Formula products, but do not have a referring Provider ID, Contact us for assistance.

By creating an account, you'll be able to securely save your billing, shipping, and payment information. You'll also have record and invoices of every order you've placed as well as the ability to participate in autoship features. In addition, your account must be verified in respect to your referred Provider ID, which is done so at the point of completing your account.

Orders typically ship within 1 business day.

Orders are fulfilled in the order they are received. Within the continental United States, please allow 5-7 business days for your package to arrive. You should receive an email notification when your package ships. If you have not received your prescription within the 5-7 day window, please contact us.

If you see that the incorrect shipping address was used, please call 1 (904) 758 - 2088 or email support@doctorsoptimalformula.com as quickly as possible. If you would like to change your shipping address from the one currently on file, you may do so in your account settings, or by calling or email us.

Autoship allows you to avoid the trouble of reordering. There are 3 ways to purchase your Doctor's Optimal Formula prescription.

• One Time Purchase

A purchase of one product, once does not utilize autoship features.

• Autoship, monthly

Enrolling in this autoship feature ensures you, the patient, receives your One prescription every One month.

• Autoship, every 3 months

Enrolling in this autoship feature ensures that you receive Three products every Three months. By enrolling in this feature, with Four deliveries to you yearly, you qualify immediately for Free Shipping.

No confidential merchant data is stored on our servers. Everything is save with bank-grade encryption with our merchant processor.

For you to enroll in autoship you must be registered as a customer. If you are not already a customer, please create an account. Once you are logged in, you may participate in the autoship feature of your choice from any given product page. Simply click the 'enroll in autoship button' for the product of your choice, and create an account through our autoship portal. You may also contacting us by phone or email.

No problem. Once you are logged in to your autoship portal, you can see your upcoming, autoship orders. From there you'll be able to cancel, or by contacting us.

If you'd like to change, pause, or cancel your scheduled autoships at any time, please contact us at 1 (904) 758 - 2088, or at support@doctorsoptimalformula.com.

When kept at room temperature and out of direct sunlight, our products will last a minimum of 2 years from the date of manufacture. If you have any concerns over your trusted Doctor's Optimal Formula prescription, we encourage you to contact us.

When the recommended dosage is taken, the majority of our nutraceuticals and supplemental therapeutics last 30 days. Our Meso Plus Astaxanthin formula lasts 90 days, because the recommended daily dosage is One pill Every day, with 90 capsules included per bottle.

For many patients, this is an issue with all supplements. Instead of taking both pills at once, we recommend take one in the morning with breakfast, and one in the evening with dinner. Please note, if you are sensitive to ingesting supplements and have any gastric distress, it is encouraged that you take them with food always.

For every supplement we offer (other than Dry Eye Formula, Dry Eye Extreme, and Omega Formula) you can easily break open the capsules and sprinkle the pills over food.

Unfortunately at this time insurance does not cover natural supplements and natural medicine.

You may pay by any credit card online or over the phone. If you'd like to pay by check please send the check in with your order and shipping address to:

2375 St. John bluff rd suite #308

Jacksonville FL, 32246

If you have already received your package and it contains the wrong product, please contact us at 1 (904) 758 - 2088 or support@doctorsoptimalformula.com.

If you see that your order has been input incorrectly, please email us as soon as possible at support@doctorsoptimalformula.com or call us at 1 (904) 758 - 2088.

Because Doctor's Optimal Formula dispenses medically exclusive nutraceuticals and supplemental therapeutics, you must be referred by a physician provider to purchase. To start ordering you can either enter your doctor's Provider ID, or click 'Join' and create an account. If you'd like to purchase Doctor's Optimal Formula products, but do not have a referring Provider ID, Contact us for assistance

By creating an account, you'll be able to securely save your billing, shipping, and payment information. You'll also have record and invoices of every order you've placed as well as the ability to participate in autoship features. In addition, your account must be verified in respect to your referred Provider ID, which is done so at the point of completing your account.